Terms and Conditions

Physical Product information

Any products on this website are shipped from the UK. 

The appearance of product images on the website, colours may appear to vary from device to device. we have produced the images to be as accurate to the physical item as possible.

Postage

Postage is included in the item price for UK only. We aim to dispatch in 3 working day.

Returns 

You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible. Prof of posting is required on sending an item back, in case the item is lost in the post.

The item must be returned in the condition received by the buyer. 

Once you have notified us that you wish to cancel the order, any sum paid to us will be refunded to you as soon as possible on receipt of the item.

Gift Vouchers/Coupon Codes

Purchased gift vouchers within a maximum of 12 months from purchase. After this time, they are not redeemable. They cannot be exchanged for cash, nor can change be given. 

YOUTUBE ONLINE Videos

Content: The service is limited by the currently available content and any further content that is added or amended in the future. The techniques shown are demonstrated by a professional woodturner. If you feel you do not have the skill required to follow the instructions, we recommend you do not attempt the project demonstrated. 

Language: Our videos are presented in the English language

Technical Support and Access: Woodturning Online Ltd will provide technical support to individuals who have purchased an online video, under the provisions referred to below.

We are not obliged to offer you technical support regarding your use of any of the videos available on the Website. Still, we may elect to do so, and the extent of any such technical support is entirely at our discretion.

GDPR

In accordance to the new GDPR which comes into effect in May 2018, here is the core information on who Woodturning Online Ltd processes your data, and what data we hold:

What Information is Collected From Website Visitors: ip addresses, device information, access information, cookies, visit duration and tracking, email address, phone, name, shipping address and billing addresses, purchased products and mailing list signed up to;

How and Where the Personal Information Is Processed:  If you have made a purchase through this website: The data held is held on the payment website (Stripe if you make a purchase from this website), your purchase information, name, addresses, email address and phone number are stored in your account on this website and is also transferred for the legal recording financial transactions on our accounting software called Xero. The information is also used for internal sales reporting to assist with the development of the business. Occasionally, your name and email address, as well as purchase history will be used to send marketing messages to you. If your signed up to an email newsletter on this website: We only have details of your email address, and this is only stored on this website for use in marketing campaigns and email newsletters.

Who Has Access to This Personal Data: Philip Greenwood is the only person who has access to the information on this website. PayPal have access to financial transactions via their website.

Contact Details of the Assigned Data Protection Officer: Philip Greenwood. Contact via email